Connection Error

Step 1

Convert the Instagram profile back to a personal account and back to professional (not creator) again

Switch to Personal Account

  1. Go to your profile and tap Menu in the upper right corner.
  2. Tap Settings.
    • For some accounts, the Switch to Personal Account option will be listed directly under Settings.
  3. Tap Account.
  4. Tap Switch to Personal Account.

 

Switch back to Professional Account

  1. Go to your profile and tap Menu in the upper right corner.
  2. Tap Settings.
    • For some accounts, the Switch to Professional Account option will be listed directly under Settings.
  3. Tap Account.
  4. Tap Switch to Professional Account.
  5. Tap Continue.
  6. Select a Category for your business and tap Done.
  7. Tap OK to confirm.
  8. Tap Business.
  9. Tap Next.
  10. Add Contact details and tap Next. Or tap Don’t use my contact info to skip this step.
  11. Follow the steps to connect your business account to your Facebook Page associated with your business.
  12. Tap X on the top right corner to return to your profile.

 

Step 2

Please check the connection settings within Facebook by visiting your Facebook Page 

  1. Go to your Facebook page
  2. Click Page Settings
  3. Click on Instagram
  4. Check if there is a blue button here that says "Review Connection"
  5. If you see it, please click on it. If you don´t see it, you´re done

 

Please reply to the email with "done", if you have completed these two steps. We will go on as soon as possible:)